At Best Tech Company, we are dedicated to delivering high-quality software solutions and professional services that meet and exceed your expectations. We strive for complete client satisfaction in every project we undertake. This Refund Policy outlines the circumstances under which refunds may be considered for our software development, consulting, and related services.

Please note that due to the customized, service-oriented nature of our work, our refund policy differs from that of off-the-shelf products. We operate on a project-based model, with clear milestones and deliverables agreed upon upfront.

1. General Principles

• Project-Based Nature: Our services involve significant upfront planning, resource allocation, and continuous development efforts. Refunds are evaluated case by case, considering the work already performed, resources utilized, and milestones achieved.

• Clear Communication: We value transparent communication. Any concerns regarding services or project progress should be raised promptly to allow timely resolution.

• Mutual Agreement: Refunds are typically considered when further work, revisions, or alternative solutions fail to resolve issues satisfactorily.

2. Refund Eligibility

A refund may be considered under the following circumstances:

• Project Inception (Pre-Development): If a project is canceled before substantial development or resource allocation begins, and within a specific time frame (e.g., 7–14 days) from initial payment, a full or partial refund may be issued, minus deductions for initial work like discovery, consultation, or research.

• Failure to Deliver as Agreed: If Best Tech Company fails to deliver a critical milestone or functionality outlined in the SOW or contract — and cannot correct the issue despite reasonable attempts — a refund may be considered.

• Mutual Termination: If both parties agree to end the project due to unforeseen issues or irreconcilable differences, a negotiated refund may be issued, proportionate to the work completed by the termination date.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Change of Mind: If the client changes scope or no longer wishes to continue after development has started and is on track.

• Approved Milestones: For completed work that has been reviewed and approved at agreed checkpoints or milestones.

• Third-Party Expenses: Non-refundable purchases such as licenses, stock media, plugins, or APIs made on the client’s behalf.

• Client-Caused Delays: Refunds are not applicable when delays result from missing feedback, required materials, or approvals from the client.

• Force Majeure: Circumstances beyond our control, including natural disasters or government restrictions, are exempt from refund guarantees.

4. Refund Process

To request a refund, please follow the process below:

1. Submit Request: Email a formal refund request to [your support/refund email] explaining the issue and attaching relevant documentation.

2. Internal Review: Our management team will evaluate the project progress and terms and may consult technical and project teams.

3. Resolution First: Before considering a refund, we will attempt to resolve the issue with revisions or alternate solutions.

4. Refund Decision: If no resolution is possible, a final decision will be made regarding refund eligibility and amount.

5. Processing Time: If approved, the refund will be processed within [e.g., 10–15 business days] via the original payment method unless otherwise agreed.

5. Policy Updates

Best Tech Company reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and we recommend you review it regularly.

6. Contact Us
For questions about this policy or to request a refund, please reach out to:
Best Tech Company
📧 hello@bestechcompany.in